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REFUND & CANCELLATION POLICY

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Emergia Solutions, 602, Kamaladevi Apartment, N. M. Kale Marg, Dadar (West), Mumbai-400028, MH, India.

  • Goods refer to the items offered for sale on the Service.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Website.

  • Website refers to Emergia Solutions, accessible from www.emergiasolutions.com

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

We do not accept cancellation of the order for any reason after the goods have been dispatched.

In order to exercise Your right of cancellation prior to the dispatch of goods, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

We will reimburse You no later than 14 days from the day we receive the cancellation request, provided the order is prepaid and goods are not dispatched. You will be charged a processing fee for any refund transaction as applicable.

 

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were received in the last 7 days

  • The Goods do not meet the specifications as stated in the Purchase Order

  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.

  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.

  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Goods on sale cannot be refunded.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

602, Kamaladevi Apartments, N.M. Kale Marg, Dadar (West), Mumbai - 400028, MH, India

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

Return and Refund Policy for Emergia Solutions

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